Terms & Conditions

The contract between iCreation and the client will be on these conditions

Legalities, Copyright and Intellectual Property
iCreation shall expect the client to carry out sufficient research before proceeding with a website. This will include checking that the website/idea/business will operate legally. It is important that the website is not in any way illegal. Please ensure that any images or content you supply or use on your website, is legally available for you to use. We cannot be held responsible for the illegal use of images, content or format of material supplied by the client.

Where images used on the website have been purchased by iCreation on behalf of the client, these images are restricted by license for use on the website only and are images per project. iCreation are not liable for misuse of these images by the client or any other person's copying, altering or distributing the images to individuals or other organisations.

iCreation makes no claims that the contents of this website may be lawfully viewed or downloaded. Access to this website may not be legal by certain persons or in certain countries. If this website is accessed from outside of the country, it is done at own risk and the visitor is responsible for compliance with the relevant laws of the visitor's jurisdiction. The terms and conditions of this website are governed by the laws. If any provision of these terms and conditions is found to be invalid by any Court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.

iCreation cannot be held responsible for anything adversely affecting the Client's business operation, sales, or profitability that might be claimed is a result of a service offered by iCreation.
Paying for your project
We charge for the design and development of websites at various stages. Before we start work, a 50% deposit of the total sum due is payable (the deposit). When the websites design is approved by you and the home page is completed, a further 25% is due (design payment). The final 25% is payable when the website is complete and ready to 'go-live' (final payment) Your website will only be switched to 'live' mode when it has been paid for, in full. The initial deposit payment is non-refundable after iCreation has committed resource or completed research and/or design work on the client's behalf. iCreation own all design and code of the website until final payment has been received in full. On receipt of final payment full ownership of the site files are handed to the client, this includes all design, branding and code.
Website Design and Development
Design is subjective, and for this reason we offer 'unlimited design'. This means that we will continue to work with you on your design concept until you are happy with our proposal. The unlimited design period ends when the client accepts the design proposal and home page draft.

Design and layout changes to the internal pages of the website are subject to restrictions within Wordpress, Magento, Opencart and Skadate developments.

iCreation will provide the client with an expected completion time frame for the project (live on the internet) if requested. iCreation will provide a client access to its 'Project Cycle' documentation to ensure a client is fully aware of the responsibilities they have to ensure a successful and timely development. In order to provide a completion date a final list of changes is needed from the client.

Open Source software (OSS) is publically available software that may be adapted or modified to suit particular applications. OSS may be used to help develop elements of the functionality of the client's website to speed development and add functionality. Where Open Source software is used, the ownership of the site coding and any customisations made by the developer is still passed to the client upon final payment.
Domain Names and Links
If required, a domain name will be registered by iCreation on behalf of the client once we have received payment in full. These are limited to .it, .lk, .ch, and .com, any additional domain names can be purchased for and additional charge. Although the domain names are registered to us, the client is the legal owner of the domain and if they request to have details changed or the domain transferred elsewhere, we will do this within a reasonable timeframe.

Domain names require yearly renewal and there is an associated fee for this. Each client who hosts their website with iCreation receives 1 free domain name renewal every 12 months as part of their hosting providing they pay their hosting renewal fee. Any other Top Level Domains will carry separate charges.

Any domain name renewal is the responsibility of the client. iCreation will attempt to contact the client by email up to 2 weeks in advance of a domain renewal being due. If the client doesn’t pay to renew their domain name, the domain name shall not be renewed. We advise that you contact us 50 weeks after you purchase or renew a domain if you wish to renew it for another year.

iCreation provides links or references to our client's websites solely for the convenience of prospective customers and intends that the links it provides be current and accurate, but does not guarantee or warrant that such links will point to the intended client site at all times.

We place a small text link on the footer of our client's website that simply states the website was designed by iCreation and links to our company website. This link can be removed, if required.
Website Text Copy (Content)
The client will be offered to utilise the iCreation Content Writer package at an additional charge to the website. If the client doesn`t require this package, iCreation will require the client to send all content that is to be added to the website in a Microsoft Word doc file. This excludes products on an ecommerce site as these are to be added by the client once the site is complete. The website content must be received no later than 4 weeks after the design has been approved and signed off. If the client does not send content within this time period, iCreation reserve the right to send the design files to the client and collect full payment.
While a website is hosted with iCreation, we shall be available between the hours of 9.00am and 7.30pm Monday – Saturday. This excludes all bank holidays. Within a reasonable time period we will look to fix any issues with the website which are not due to a customer’s doing.

iCreation email accounts are available on any device that supports email. These include the Apple iPhone and Samsung Galaxy as well as many others. iCreation will provide instructions on how to setup email on these devices via our support area on our website. We are not able to provide email or phone support for these devices.

(*) iCreation will not tolerate any form of harassment against it's employees from customers or third parties and we reserve the right to cancel a contract without refund in the event of unreasonable or inappropriate conduct. This includes threatening behaviour and abuse directed towards our employees thereafter any further communication must be via postal mail only.